Warranty Policy

24-Month Limited Warranty

The Monar Canvas Speaker is backed by a 24-month limited warranty (or longer if required by local consumer law), effective from the original date of purchase as shown on your sales invoice. If a defect in materials or workmanship arises under normal use during the warranty period, Monar will provide repair or replacement services at no charge. To obtain warranty service, you must provide a valid device serial number and proof of purchase. This limited warranty applies only if the product: Has been used in accordance with this user guide. Has not been dismantled, modified, repaired, or serviced by unauthorized personnel. Has not been subjected to abnormal environmental conditions. Has not been damaged due to improper handling, storage, impact, liquid exposure, excessive humidity, or failure to follow operating instructions. Monar reserves the right to use functionally equivalent replacement parts or products should original components become unavailable.

Need Help?

For any issues with your device, please contact our support team at: contact@monarai.com.

Return Policy

30-Day Satisfaction Guarantee

We design every Monar product for lasting satisfaction. However, if the Canvas Speaker does not meet your expectations, you may return it within 30 days of receipt.

Return Conditions
The product must be returned with all original components and accessories and in its original packaging. The product shall be in good physical, unactivated, and resalable condition. Consumers are liable only for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the product.

About Return Shipping Costs

Return shipping costs are borne by the customer, unless the return is due to a defective or misdescribed product.

Return Process

Request a Return Authorization: To start a return request, please contact us at contact@monarai.com and provide your order number along with the reason for the return.

Prepare Your Return: Carefully repack the speaker in its original packaging and shipping box to ensure safe transit.

Ship It Back: Once your return request has been approved, our support team will provide detailed return instructions.For eligible returns, Monar may reimburse reasonable shipping costs, depending on the return reason and your location.

Refunds

Refunds will be issued to the original payment method after the returned product has been received, inspected, and confirmed to meet the applicable warranty and return conditions.